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Browse Our Course Library

Available Courses

Our course library currently offers six courses and video lessons with accompanying downloadable e-worksheets for each. Browse our growing course catalogue below and check back for more courses uploaded regularly.

All Access Pass

The HX Academy All Access Pass is the most comprehensive learning option to make immediate real change, and to pursue excellence always-every patient, every time in your organization.  The All Access Pass will equip your team with an all-inclusive training solution. In this growing library of courses and videos of bite sized micro learnings you will gain a command of a variety of competencies in communication, improving the patient experience, growing your EQ or emotional intelligence capacity, and learn to manage and even leverage conflict that inevitably arises; as well as elevate your responses to patient and family concerns to positively effect critical outcomes and boost patient loyalty.

$499 $650 /year

Primary Experience of Care Survey

With the launch of the Patient Experience of Care Survey coming in January 2022 there is an urgency to reflect on and evaluate where we, in clinical practices, stand in our delivery of excellent, “always” patient care experiences. In this 12-video lesson course you will be equipped to take the new survey through your patients perspective, identify the 5 specific domains that will be reported and gain knowledge to improve where you find gaps.

12 Lessons

$299 $325

CARES™

CARES™ provides a framework of key communication skills and behaviors for delivering excellent patient experiences, every time.

6 Lessons

$199 $275

Conversation Curve™

The Conversation Curve™ is a conflict resolution model that can guide a difficult conversation to a positive resolution. This tool provides a path to break down barriers and teaches the value of true, two-way communication in difficult situations.

3 Lessons

$275

Empathy

Empathy is key in building trust and deepening relationships with our patients. Learn how to avoid patient labeling, resensitize the patient experience, and practice empathy in your communication with patients and families.

3 Lessons

$225

Amplifying Emotional Intelligence (EQ)

Emotional intelligence is the differentiating skill in success. Many times smart people miss their potential because of low or underdeveloped emotional intelligence. This high impact HXAacademy Instructional course hones precisely on the skills of: Self Awareness, Self Management, Social Awareness and Relationship Management that can unlock leadership potential. Emotional Intelligence is one of the most foundational skills needed to engage employees, physicians, and patients as well as influence change and grow personally and professionally.  

4 Lessons

$125 $225

Creating HCAHPS Excellence

A culture of “always” is possible today in healthcare. Every day we go to work with the earnest intent to provide excellent care for our patients and their families.  The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a tool to achieve our goal. While what is measured on HCAHPS is likely what we would want for our loved ones, and everyone who wears a badge impacts HCAHPS performance, there is usually a disconnect in results. This course goes beyond understanding the data. You will learn how to drive change using skills to impact patient experience culture with practical, real world strategies you can immediately adopt.

15 Lessons

$325

Service Recovery

Understanding exactly what Service Recovery is and having a plan for implementation is top of mind for leaders in healthcare across the country. Service Recovery is a communication practice and process (including a set of tools and techniques) that can be used to make things right after something has gone wrong with the healthcare experience. Service recovery, when executed timely and effectively not only improves patient loyalty and referrals, it also positively affects quality and service outcomes.

5 Lessons

$225

Patient Rounding

Amplify the effectiveness of your patient rounding to unlock improvements in patient loyalty and HCAHPS performance. This course will help leaders overcome common barriers and implement solutions.

Coming Soon

Burnout & Resiliency

Burnout has dominated the conversation in healthcare for many important reasons. This course focuses on essential attributes for building individual and team resiliency and workforce wellness.

Coming Soon

Looking for corporate access?

For organizations, we work with you directly to create a plan for your team that fits your goals and your budget.