Equip your leaders and staff with best practice tools and skills development (or reengagement) in Bedside Shift Report as an essential communication strategy to promote teamwork, safe transitions, and position the oncoming shift in the eyes of your patients.

CARES™ provides a framework of key communication skills and behaviors for delivering excellent patient experiences, every time.

It’s startling to think that 40%-60% of physicians experience burnout in their careers. Even more so that 50% residents experience burnout too. While burnout is a very real concern that physicians and physician leaders deal with, many of them don’t feel comfortable speaking up for themselves or when they see others struggling. In this 7 video course we discuss what burnout is, how it manifests, why it’s important to the overall health of the organization, and what physicians and leaders can do support each other and how everyone can learn to practice self-compassion and self-care.

Discover in this four video HXA Instructional series the key components in how patient perceptions are shaped in the clinical practice environment. Learn ways to create and set patient expectations that build confidence for them and your staff, physicians, and providers. Make a commitment to look deeper, and further into how the patients in your practice view their experience at each touch point in their care. Gain strategies and resources to elevate your patient experience, evaluate your total practice experience, re-evaluate wait times, and not just in the office, and learn the value of patient rounding.

A culture of “always” is possible today in healthcare. Every day we go to work with the earnest intent to provide excellent care for our patients and their families.  The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a tool to achieve our goal. While what is measured on HCAHPS is likely what we would want for our loved ones, and everyone who wears a badge impacts HCAHPS performance, there is usually a disconnect in results. This course goes beyond understanding the data. You will learn how to drive change using skills to impact patient experience culture with practical, real world strategies you can immediately adopt.

Patient rounding is an essential ingredient to pivot forward and accelerate patient experience excellence. At its core patient rounding is a practice and a process, designed to connect leaders and patients to build the relationship, validate the care experience (service and quality) and gain tools to recognize and coach team performance. Yet, chances are you have tried patient rounding previously. We will help you close the gaps between effort and effectiveness with this learning course designed to reduce variability while instilling patient confidence in the organization, the team, its leadership and quality of care.

Working as a team and making that visible to our patients is crucial in our efforts to improve the patient experience. Teamwork impacts our patients’ perceptions about the care they are receiving. Whether we realize it or not, patients are taking their cues from us in evaluating their level of care and if it is excellent. In this 2 lesson video course you will gain insight and an understanding of how communicating with each other, our tone, words and behaviors, can raise or sink your patients perceptions of care.