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Healthcare Experience Foundation

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Creating HCAHPS Excellence

About the Course

A culture of “always” is possible today in healthcare. Every day we go to work with the earnest intent to provide excellent care for our patients and their families.  The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a tool to achieve our goal. While what is measured on HCAHPS is likely what we would want for our loved ones, and everyone who wears a badge impacts HCAHPS performance, there is usually a disconnect in results. This course goes beyond understanding the data. You will learn how to drive change using skills to impact patient experience culture with practical, real world strategies you can immediately adopt.

This course is best for:
  • Leaders
  • Physicians
  • Staff
  • Anyone looking to improve healthcare communication
The goal of this course and accompanying toolkit is to equip your patient experience improvement efforts to create lasting results. This course is designed to jumpstart leader, staff, physician, and provider with pragmatic learnings to create more consistent experiences always. Each lesson contains action-oriented learning strategies to focus on holistically improving the patient experience, as well as deep dive into specific techniques based on the domains of HCAHPS. The material is designed to provide improvement resources for any size organization who is looking for tips, inspiration, and patient experience competency development.
By the end of this 15-part course, you will be able to:
  1. Identify strategies to engage staff and physicians in Patient Experience and HCAHPS performance
  2. Provide training and development on key competencies that will improve service and quality
  3. Build Experience Domain specific action plans to influence performance
  4. Engage learners in strategies to build and broaden excellent patient experiences

Creating HCAHPS Excellence

Purchase this HXA Instructional course to gain access to 15 video lessons on Creating HCAHPS Excellence. This one-time fee grants individual access to this course and supporting materials for 12 consecutive months from date of purchase.

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Other Courses

Teamwork

Working as a team and making that visible to our patients is crucial in our efforts to improve the patient experience. Teamwork impacts our patients’ perceptions about the care they are receiving. Whether we realize it or not, patients are taking their cues from us in evaluating their level of care and if it is excellent. In this 2 lesson video course you will gain insight and an understanding of how communicating with each other, our tone, words and behaviors, can raise or sink your patients perceptions of care.

Reward & Recognition

Reward and recognition is critical to an employee’s success and work performance. It generates
commitment, ownership, and loyalty from staff. People are the lifeblood of your organization. When you empower your employees to be partners in your success, they begin to look at their jobs differently. They become team players. They begin to care about the overall reputation of where they work. They invest their hearts and souls into something that matters beyond a paycheck. And, consequently, they become the driving force behind change that equals success.

Patient Rounding

Patient rounding is an essential ingredient to pivot forward and accelerate patient experience excellence. At its core patient rounding is a practice and a process, designed to connect leaders and patients to build the relationship, validate the care experience (service and quality) and gain tools to recognize and coach team performance. Yet, chances are you have tried patient rounding previously. We will help you close the gaps between effort and effectiveness with this learning course designed to reduce variability while instilling patient confidence in the organization, the team, its leadership and quality of care.

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Ready to take your professional growth to the next level? Select and purchase your courses now. Organizations, contact us and let’s get started on a custom quote for your team.

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