About the Course

Emotional intelligence is the differentiating skill in success. Many times smart people miss their potential because of low or underdeveloped emotional intelligence. This high impact HXAacademy Instructional course hones precisely on the skills of: Self Awareness, Self Management, Social Awareness and Relationship Management that can unlock leadership potential. Emotional Intelligence is one of the most foundational skills needed to engage employees, physicians, and patients as well as influence change and grow personally and professionally.  

This course is best for:

• Leaders

• Physicians

• Staff

• Anyone looking to improve healthcare communication

Emotional Intelligence is the ability to recognize, understand, and label emotions in yourself, as well as those of others. Research has demonstrated it is an essential differentiating factor in performance success as leaders, staff, and physicians. It can positively influence key healthcare outcomes: including retaining the best, reducing malpractice risk, improving patient experience performance, growing referrals, building trusting patient relationships, and positive communication skills.

Leading with emotional intelligence in all staff, supervisor, peer, physician, and patient interactions is key to building trust and influence. Cultivating emotional intelligence can often be overlooked in the “business” of day-to-day demands. Lean how you can expand your emotional intelligence quotient and grow your success as a leader. You will also learn to overcome common obstacles that get in the way of the daily habits of emotionally intelligent leaders. Our Healthcare Experience Academy courses are designed to build upon each other with video lessons and accompanying e-resources to focus on key learning opportunities

By the end of this 4-part course, you will be able to:

1. Define the competencies and domains of emotional intelligence
2. Identify and apply strategies for self awareness and management
3. Discover ways to build your social awareness and relationship management practices
4. Recognize barriers to leading with emotional intelligence
5. Boost your ability to lead with emotional intelligence in all patient interactions

• Lessons:

• 

  Lesson 1

  Maximizing Your Leadership Potential

  As a new or tenured leader, this course is designed to engage the continual learner in the foundational and differentiating skills of emotionally intelligent individuals. When leaders apply the key skills of emotional intelligence their individual and team effectiveness expands. Learn interpersonal strategies and key outcomes associated with emotional intelligence. (Video Duration: 13:03)

• 

  Lesson 2

  Honing Personal Competence for Awareness and Self-Management

  In our day-to-day demands as healthcare leaders we can miss subtle opportunities to grow our self-awareness and the impact we have on others. With self-awareness,  we have the capacity for self-management- especially in stressful or tense situations (typical in any given day). Learn why personal competence for self awareness and management matters for you, common misperceptions, and daily habits to be more successful. (Video Duration: 15:50)

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  Lesson 3

  Enhancing Social Competence for Healthy Relationships

  Learn how to understand the emotional make up of other people and how to manage and build the most effective relationships. Adopt key strategies to expand your social awareness in a way that grows trust, influences change, and cultivates mutual respect. These are essential components for building teams and creating healthy teamwork- which leads to the safest patient outcomes. (Video Duration: 15:21)

• 

  Lesson 4

  10 Practical Steps to BOOST Mastery

  Mastering emotional intelligence requires daily diligence. This course will sharpen your toolset with a personalized competency assessment to keep you on track for continual growth, and 10-steps to adopt daily habits of emotionally intelligent leaders. (Video Duration: 13:19)