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Primary Care – Patient Experience of Care Survey

About the Course

With the launch of the Primary Care First (PCF) payment model, there is an urgency to reflect on and evaluate where we, in clinical practices, stand in our delivery of excellent, “always” patient care experiences. In this 12-video lesson course you will be equipped to take the PCF patient experience survey through your patients’ perspective, identify the 5 specific domains that will be reported and gain knowledge to improve where you find gaps.

This course is best for:
  • Leaders
  • Physicians
  • Staff
  • Anyone looking to improve healthcare communication
The Primary Care First program rewards innovation and patient-centered care. The Patient Experience of Care Survey (PECS) is an essential and required component of the Primary Care First Program. Equipping your team to be successful with this new survey is essential. The Patient Experience of Care Survey affords patients the opportunity to provide feedback on the consistency of the quality of interactions with the provider and staff.  While we may have the best of intentions and work hard every day in the practice, sometimes our intentions are perceived differently by patients and their loved ones. In this HXA Instructional 12-video course you will learn strategies to engage staff, providers, and physicians in the PECS and learn key competencies that will improve patient experience perceptions. Discover how you can equip your practice and team to be successful in performing on the overall experience and domain specific aspects of care in the PECS survey.
By the end of this 12-part instructional course, you will be able to:
  1. Identify strategies to engage staff, providers, and physicians in Patient Experience and PECS performance
  2. Provide training and development on key competencies that will improve service and quality
  3. Build Experience Domain specific action plans to influence performance
  4. Engage learners in strategies to build and broaden excellent patient experiences

$299

Sale Price: $299 Normal Price: $325

Purchase this HXA Instructional course to gain access to the 12 video lesson tool kit on the Patient Experience of Care Survey (PECS). Each video will address key domains, drivers and how you can use the eworksheets to enhance performance. This one-time fee grants individual access to this course and supporting materials for 12 consecutive months from date of purchase.

Purchasing for a team? Get a custom quote.

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Ready to take your professional growth to the next level? Select and purchase your courses now. Organizations, contact us and let’s get started on a custom quote for your team.