About the Course
Empathy is key in building trust and deepening relationships with our patients. Learn how to avoid patient labeling, resensitize the patient experience, and practice empathy in your communication with patients and families.
This course is best for:
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Leaders
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Physicians
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Staff
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Anyone looking to improve healthcare communication
Patient experiences begin and end with understanding their experience while in our care. Re-sensitizing ourselves means we act on restoring the connections of why we do what we do and what the patient is seeing, hearing, experiencing and perceiving. Help your team rediscover their reason for being in healthcare and inspire renewed focus on the patient experience. These are the first steps to building a service culture, the foundation for an “always experience”.
Leading with empathy in all patient interactions is key to building trust with patients and families. The demands of delivering excellent care can often weary the best teams. When energy is low and time is stretched thin, patient labeling becomes common. When this occurs, we lose the ability to retain a higher level of care and the patient experience suffers.
Learn how you can build your empathy “muscle” and engage with your patients by seeing their world and understand their feelings. Create a path forward for empathetic, compassionate care.
By the end of this 3-part course, you will be able to:
- Define empathy and its role in patient care
- Identify patient labels and how to avoid using them
- Learn how to restore the connections of why you and your team are in healthcare
- Recognize barriers to improving the patient experience
- Build the ability to lead with empathy in all patient interactions
Lessons:
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Lesson 1
Empathy and Communication
As caregivers we must build trust with our patients and their family members. Empathy is the ability to understand and share feelings of another. Empathy is key to build trust and engage patients in their own care. Learn how you can build your empathy “muscle” and engage with your patients by seeing their world and understand their feelings. (Video Duration: 2min:35s)
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Lesson 2
Avoiding Patient Labeling
In our work as healthcare providers we can run low on energy and lose empathy for our patients. When this happens, patient labeling becomes common. Patient labeling can lead to behaviors that sabotage efforts to attain a higher level of patient centered care. Learn what you can do to avoid patient labeling and restore empathy for patients. (Video Duration: 3min:54s)
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Lesson 3
Resensitizing to the Patient Experience
Learn how to understand and improve the experience your patients are having in your organization. What are the barriers to improving the patient experience? Create a path to help your teams rediscover why they are in healthcare and renew their focus on the patient experience. (Video Duration: 5min:19s)
Empathy
Purchase this course to gain access to 3 video lessons on the Empathy framework for building trust and deepening relationships. This one-time fee grants individual access to this course and supporting materials for 12 consecutive months from date of purchase.
Contact Us to Get Started
Empathy
Lessons:
-
Lesson 1
Empathy and Communication
As caregivers we must build trust with our patients and their family members. Empathy is the ability to understand and share feelings of another. Empathy is key to build trust and engage patients in their own care. Learn how you can build your empathy “muscle” and engage with your patients by seeing their world and understand their feelings. (Video Duration: 2min:35s)
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Lesson 2
Avoiding Patient Labeling
In our work as healthcare providers we can run low on energy and lose empathy for our patients. When this happens, patient labeling becomes common. Patient labeling can lead to behaviors that sabotage efforts to attain a higher level of patient centered care. Learn what you can do to avoid patient labeling and restore empathy for patients. (Video Duration: 3min:54s)
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Lesson 3
Resensitizing to the Patient Experience
Learn how to understand and improve the experience your patients are having in your organization. What are the barriers to improving the patient experience? Create a path to help your teams rediscover why they are in healthcare and renew their focus on the patient experience. (Video Duration: 5min:19s)
