About the Course

Empathy is key in building trust and deepening relationships with our patients. Learn how to avoid patient labeling, resensitize the patient experience, and practice empathy in your communication with patients and families.

This course is best for:
  • Leaders
  • Physicians
  • Staff
  • Anyone looking to improve healthcare communication

Patient experiences begin and end with understanding their experience while in our care. Re-sensitizing ourselves means we act on restoring the connections of why we do what we do and what the patient is seeing, hearing, experiencing and perceiving. Help your team rediscover their reason for being in healthcare and inspire renewed focus on the patient experience. These are the first steps to building a service culture, the foundation for an “always experience”.

Leading with empathy in all patient interactions is key to building trust with patients and families. The demands of delivering excellent care can often weary the best teams. When energy is low and time is stretched thin, patient labeling becomes common. When this occurs, we lose the ability to retain a higher level of care and the patient experience suffers.

Learn how you can build your empathy “muscle” and engage with your patients by seeing their world and understand their feelings. Create a path forward for empathetic, compassionate care.

By the end of this 3-part course, you will be able to:
  1. Define empathy and its role in patient care
  2. Identify patient labels and how to avoid using them
  3. Learn how to restore the connections of why you and your team are in healthcare
  4. Recognize barriers to improving the patient experience
  5. Build the ability to lead with empathy in all patient interactions


Purchase this course to gain access to 3 video lessons on the Empathy framework for building trust and deepening relationships. This one-time fee grants individual access to this course and supporting materials for 12 consecutive months from date of purchase.

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Ready to take your professional growth to the next level? Select and purchase your courses now. Organizations, contact us and let’s get started on a custom quote for your team.