Communication is one of the most significant drivers of the patient experience and biggest contributors to medical errors. In the CARES™ Model of communication Respectful Communication will guide you to improve your communication skills beyond the words we use. We all are subject to miscommunicating through body language, lack of empathy or compassion, or using medical jargon. Reorient yourself to communicating in a way that builds trust and reduces anxiety. (Video Duration: 4min:16s)
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