CARES™ Respectful Communication

Communication is one of the most significant drivers of the patient experience and biggest contributors to medical errors. In the CARES™ Model of communication Respectful Communication will guide you to improve your communication skills beyond the words we use. We all are subject to miscommunicating through body language, lack of empathy or compassion, or using medical jargon. Reorient yourself to communicating in a way that builds trust and reduces anxiety. (Video Duration: 4min:16s)

Course Description

CARES™ provides a framework of key communication skills and behaviors for delivering excellent patient experiences, every time.

Healthcare experiences are shaped by more than the words spoken and actions taken. Real encounters are complex and interactive, requiring planning and practice to achieve the best experience for both caregivers and their patients.

While healthcare service excellence began with scripted messages and moved to planned conversations, we now know that achieving safety, quality and experience goals requires a comprehensive approach to providing care. That method must include not only how to deliver a message, but also an improvisational approach with deep understanding of empathy and compassionate care foundations. This is the power of the CARES™ competencies.

This course is best for:
  • Leaders
  • Physicians
  • Staff
  • Anyone looking to improve healthcare communication

Course Objectives

By the end of this 6-part course, you will be able to:
  1. Articulate the power of CARES™ to support your authentic communication needs.
  2. Project confidence and build patient and family confidence.
  3. Anticipate clinical, safety and emotional needs.
  4. Engage patients in their care process.
  5. Manage the last and lasting impression through safe transitions and saying thank you.