About the Course

The Conversation Curve™ is a conflict resolution model that can guide a difficult conversation to a positive resolution. This tool provides a path to break down barriers and teaches the value of true, two-way communication in difficult situations.

This course is best for:

• Leaders

• Physicians

• Staff

• Anyone looking to improve healthcare communication

Unresolved conflicts can have a ripple effect in relationships, throughout departments and beyond. The risk of avoidance can lead to poor decision making, a failure to build trust, a lack of commitment and teamwork, and a lack of transparency. Many employees are not equipped to navigate conflict with a positive outcome, so they avoid it or mishandle the situation.

Be prepared to manage conflict when it arises and stop the cycle of avoidance. Set yourself up for positive outcomes in difficult conversations. The Conversation Curve is an easy-to-understand tool that will help you begin to handle conflict using a simple, step by step process.

With these careful steps in mind, you can avoid win vs. lose scenarios and find a constructive path forward that will strengthen your relationships.

By the end of this 3-part course, you will be able to:

1. Effectively describe the steps in the Conversation Curve™ to manage conflict
2. Understand the importance of preparing and planning for difficult conversations
3. Accurately identify the challenge, and the perspectives of all involved
4. Lead a difficult conversation while keeping your own emotions in check
5. Set reasonable goals to positive outcome solutions and avoid win vs lose scenarios

• Lessons:

• 

  Lesson 1

  Conversation Curve™ Managing Conflict

  You can be prepared to manage conflict when it arises. Unresolved conflict has a ripple effect throughout departments. Most leaders either avoid or struggle to handle it. Learn how, by using the Conversation Curve™ model, to bring conflicts to positive resolution. (Video Duration: 2min:58s)

• 

  Lesson 2

  Conversation Curve™ Mindset

  You can stop the cycle of avoidance and allowing conflict to continue in your department or organization. Learn how to prepare for success by knowing how to anticipate what can go right and what can go wrong when planning for a difficulty conversation. As leaders we cannot afford not to have these conversations and this tool will allow you to ensure success.(Video Duration: 2min:29s)

• 

  Lesson 3

  Conversation Curve™ Successful Conflict Resolution

  Set yourself up for positive outcomes in difficult conversations. With these careful steps in planning you can avoid the win vs lose scenario and find a constructive path forward that will deepen your relationships. (Video Duration: 6min:11s)