Conversation Curve™

About the Course

The Conversation Curve™ is a conflict resolution model that can guide a difficult conversation to a positive resolution. This tool provides a path to break down barriers and teaches the value of true, two-way communication in difficult situations.

This course is best for:
  • Leaders
  • Physicians
  • Staff
  • Anyone looking to improve healthcare communication

Unresolved conflicts can have a ripple effect in relationships, throughout departments and beyond. The risk of avoidance can lead to poor decision making, a failure to build trust, a lack of commitment and teamwork, and a lack of transparency. Many employees are not equipped to navigate conflict with a positive outcome, so they avoid it or mishandle the situation.

Be prepared to manage conflict when it arises and stop the cycle of avoidance. Set yourself up for positive outcomes in difficult conversations. The Conversation Curve is an easy-to-understand tool that will help you begin to handle conflict using a simple, step by step process.

With these careful steps in mind, you can avoid win vs. lose scenarios and find a constructive path forward that will strengthen your relationships.

By the end of this 3-part course, you will be able to:
  1. Effectively describe the steps in the Conversation Curve™ to manage conflict
  2. Understand the importance of preparing and planning for difficult conversations
  3. Accurately identify the challenge, and the perspectives of all involved
  4. Lead a difficult conversation while keeping your own emotions in check
  5. Set reasonable goals to positive outcome solutions and avoid win vs lose scenarios

Conversation Curve™

Purchase this course to gain access to 3 video lessons on the Conversation Curve™ model for conflict management. This one-time fee grants individual access to this course and supporting materials for 12 consecutive months from date of purchase.

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