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CARES™

About the Course

CARES™ provides a framework of key communication skills and behaviors for delivering excellent patient experiences, every time.

This course is best for:
  • Leaders
  • Physicians
  • Staff
  • Anyone looking to improve healthcare communication
Healthcare experiences are shaped by more than the words spoken and actions taken. Real encounters are complex and interactive, requiring planning and practice to achieve the best experience for both caregivers and their patients. While healthcare service excellence began with scripted messages and moved to planned conversations, we now know that achieving safety, quality and experience goals requires a comprehensive approach to providing care. That method must include not only how to deliver a message, but also an improvisational approach with deep understanding of empathy and compassionate care foundations. This is the power of the CARES™ competencies.
By the end of this 6-part course, you will be able to:
  1. Articulate the power of CARES™ to support your authentic communication needs.
  2. Project confidence and build patient and family confidence.
  3. Anticipate clinical, safety and emotional needs.
  4. Engage patients in their care process.
  5. Manage the last and lasting impression through safe transitions and saying thank you.

$199

Sale Price: $199 Normal Price: $275

Purchase this course to gain access to 6 video lessons on the CARES™ framework for patient communication. This one-time fee grants individual access to this course and supporting materials for 12 consecutive months from date of purchase.

Purchasing for a team? Get a custom quote.

Ready to get started?

Ready to take your professional growth to the next level? Select and purchase your courses now. Organizations, contact us and let’s get started on a custom quote for your team.