About the Course

Working as a team and making that visible to our patients is crucial in our efforts to improve the patient experience. Teamwork impacts our patients’ perceptions about the care they are receiving. Whether we realize it or not, patients are taking their cues from us in evaluating their level of care and if it is excellent. In this 2 lesson video course you will gain insight and an understanding of how communicating with each other, our tone, words and behaviors, can raise or sink your patients perceptions of care.

This course is best for:

• Leaders

• Physicians

• Staff

• Anyone looking to improve healthcare communication

Teamwork has powerful outcomes in healthcare. Positive teamwork enhances patient safety and patient experience and boosts team engagement. On the other hand, any gaps or deficiencies in teamwork can have adverse effects; potentially jeopardizing patient care, experience, and overall engagement. Completing this course on Teamwork will equip you to evaluate your current teams and how they work together and provide strategies and tools to begin to build better cohesiveness, identify when blame is at work, and make gains in your patient’s positive perceptions of their care

By the end of this course, you will be able to:

1. Make your teamwork visible to patients
2. Understand the cues patients use to perceive their care
3. Recognize the impact of blame and negativity
4. Identify language and behaviors to counteract negativity and blame

• Lessons:

• 

  Lesson 1

  Making Teamwork Visible

  In this video lesson learn how teamwork affects your patient experience and your patient perceptions of their care. Challenge yourself and your team to think beyond individual efforts to see how your communication with each other can elevate your opportunities to provide always excellent care. (Video Duration 1min:58s)

• 

  Lesson 2

  Overcoming Environments of Blame and Negativity

  Stress, disappointments, and mistakes are bound to happen, especially in time of crisis. In this lesson we discuss how to recognize when blame and negativity have seeped into your culture and strategies to steer away from toxic behaviors such as incivility. Explore ways you can turn high stress situations into growth. (Video Duration 4min:13s)