About the Course
The HXA Quick Tips Library is an on-demand video source to support your work in your “always’ patient experience goals.
This course is best for:
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Leaders
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Physicians
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Staff
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Anyone looking to improve healthcare communication
By the end of this course, you will be able to:
- Learn quick tips for best practices in patient experience
- Discover tips you can share and for training within units and departments
- Use Quick Tips to emphasize current team goals and to inspire teams
Lessons:
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Lesson 1
Simple Steps For Patient Communication
A Quick Tip Topic in Communication
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Lesson 2
Projecting Excellence
A Quick Tip Topic in Communication
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Lesson 3
Narrate Your Care
A Quick Tip Topic in Communication
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Lesson 4
Communicating For An Always Experience
A Quick Tip Topic in Communication
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Lesson 5
Set Patient And Family Expectations
A Quick Tip Topic in Communication
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Lesson 6
Empathy Exercise: Words Matter
A Quick Tip Topic in Empathy
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Lesson 7
Empathy Exercise: Patient Perspective
A Quick Tip Topic in Empathy
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Lesson 8
Leaders As Role Models
A Quick Tip Topic in Leadership
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Lesson 9
Simple Steps To Meaningful Goals
A Quick Tip Topic in Leadership
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Lesson 10
Empathy Exercise: Patient Reassurance
A Quick Tip Topic in Empathy
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Lesson 11
Create Momentum With Your Team
A Quick Tip Topic in Leadership
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Lesson 12
Sharing Feedback With Staff
A Quick Tip Topic in Leadership
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Lesson 13
Empowering Ownership
A Quick Tip Topic in Leadership
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Lesson 14
Simple Reward And Recognition Reminder
A Quick Tip Topic in Leadership
Quick Tips Library
Purchase this course to gain access to this library of 14 quick tips video lessons focused on best practices in key drivers of the patient experience. This one-time fee grants individual access to this course and supporting materials for 12 consecutive months from date of purchase.
Contact Us to Get StartedLessons:
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Lesson 1
Simple Steps For Patient Communication
A Quick Tip Topic in Communication
-
Lesson 2
Projecting Excellence
A Quick Tip Topic in Communication
-
Lesson 3
Narrate Your Care
A Quick Tip Topic in Communication
-
Lesson 4
Communicating For An Always Experience
A Quick Tip Topic in Communication
-
Lesson 5
Set Patient And Family Expectations
A Quick Tip Topic in Communication
-
Lesson 6
Empathy Exercise: Words Matter
A Quick Tip Topic in Empathy
-
Lesson 7
Empathy Exercise: Patient Perspective
A Quick Tip Topic in Empathy
-
Lesson 8
Leaders As Role Models
A Quick Tip Topic in Leadership
-
Lesson 9
Simple Steps To Meaningful Goals
A Quick Tip Topic in Leadership
-
Lesson 10
Empathy Exercise: Patient Reassurance
A Quick Tip Topic in Empathy
-
Lesson 11
Create Momentum With Your Team
A Quick Tip Topic in Leadership
-
Lesson 12
Sharing Feedback With Staff
A Quick Tip Topic in Leadership
-
Lesson 13
Empowering Ownership
A Quick Tip Topic in Leadership
-
Lesson 14
Simple Reward And Recognition Reminder
A Quick Tip Topic in Leadership