It’s startling to think that 40%-60% of physicians experience burnout in their careers. Even more so that 50% residents experience burnout too. While burnout is a very real concern that physicians and physician leaders deal with, many of them don’t feel comfortable speaking up for themselves or when they see others struggling. In this 7 video course we discuss what burnout is, how it manifests, why it’s important to the overall health of the organization, and what physicians and leaders can do support each other and how everyone can learn to practice self-compassion and self-care.

Patient rounding is an essential ingredient to pivot forward and accelerate patient experience excellence. At its core patient rounding is a practice and a process, designed to connect leaders and patients to build the relationship, validate the care experience (service and quality) and gain tools to recognize and coach team performance. Yet, chances are you have tried patient rounding previously. We will help you close the gaps between effort and effectiveness with this learning course designed to reduce variability while instilling patient confidence in the organization, the team, its leadership and quality of care.

CARES™ provides a framework of key communication skills and behaviors for delivering excellent patient experiences, every time.