About the Course
Discover in this four video HXA Instructional series the key components in how patient perceptions are shaped in the clinical practice environment. Learn ways to create and set patient expectations that build confidence for them and your staff, physicians, and providers. Make a commitment to look deeper, and further into how the patients in your practice view their experience at each touch point in their care. Gain strategies and resources to elevate your patient experience, evaluate your total practice experience, re-evaluate wait times, and not just in the office, and learn the value of patient rounding.
This course is best for:
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Leaders
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Physicians
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Staff
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Anyone looking to improve healthcare communication
By the end of this 4-part course, you will be able to:
- Identify how patients form their perceptions
- Engage staff and providers in creating an environment of excellence in patient experience
- Identify the value of teamwork and make it visible to patients
- Conduct effective patient rounding in your practice
- Use service mapping and service excellence assessments as tools to improve
Lessons:
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Lesson 1
Elevating Your Patient Experience Strategy
Learn the power of excellence to create loyalty and valuable referrals to your practice. This session deep dives into understanding the patient perspective and creating strategies and processes to shape their perceptions. In this course discover practical steps you can implement immediately to improve the patient experience. (Video Duration 9mins:06s)
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Lesson 2
Elevating The Total Medical Practice Experience
Learn the power of excellence to create loyalty and valuable referrals to your practice. This session deep dives into understanding the patient perspective and creating strategies and processes to shape their perceptions. In this course discover practical steps you can implement immediately to improve the patient experience. (Video Duration 9mins:06s)
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Lesson 3
Wait Times
There is no question that wait times impact the perceptions of our patients. Discover in this lesson how to set expectations early and often. Create processes that anticipate the needs of patients as well as physicians and providers to set up everyone for positive interactions and experiences. Get motivated to make improvements and build on areas where you’ve seen some success. (Video Duration 6mins:58s)
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Lesson 4
Patient Rounding and Service Audits
Integral to the patient experience is to validate care and assure expectations are met. Rounding is a proven way to get to know your patients and learn about their experience. It’s our opportunity to build trust, perform service recovery, and reach the goal of “always” excellent patient experiences. Learn in this lesson how to effectively conduct patient rounding and use service mapping to assess your own service excellence. Discover the power of asking, evaluating and creating action plans have in jump starting your patient experience practices. (Video Duration 6mins:52s)
Accelerating Medical Practice Success
Purchase this HXA Instructional course to gain access to 4 video lessons on Accelerating Medical Practice Success. This one-time fee grants individual access to this course for 12 consecutive months from date of purchase.
Contact Us to Get StartedLessons:
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Lesson 1
Elevating Your Patient Experience Strategy
Learn the power of excellence to create loyalty and valuable referrals to your practice. This session deep dives into understanding the patient perspective and creating strategies and processes to shape their perceptions. In this course discover practical steps you can implement immediately to improve the patient experience. (Video Duration 9mins:06s)
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Lesson 2
Elevating The Total Medical Practice Experience
Learn the power of excellence to create loyalty and valuable referrals to your practice. This session deep dives into understanding the patient perspective and creating strategies and processes to shape their perceptions. In this course discover practical steps you can implement immediately to improve the patient experience. (Video Duration 9mins:06s)
-
Lesson 3
Wait Times
There is no question that wait times impact the perceptions of our patients. Discover in this lesson how to set expectations early and often. Create processes that anticipate the needs of patients as well as physicians and providers to set up everyone for positive interactions and experiences. Get motivated to make improvements and build on areas where you’ve seen some success. (Video Duration 6mins:58s)
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Lesson 4
Patient Rounding and Service Audits
Integral to the patient experience is to validate care and assure expectations are met. Rounding is a proven way to get to know your patients and learn about their experience. It’s our opportunity to build trust, perform service recovery, and reach the goal of “always” excellent patient experiences. Learn in this lesson how to effectively conduct patient rounding and use service mapping to assess your own service excellence. Discover the power of asking, evaluating and creating action plans have in jump starting your patient experience practices. (Video Duration 6mins:52s)