Learn the power of excellence to create loyalty and valuable referrals to your practice. It’s all about understanding the patient perspective and creating strategies and processes to shape their perceptions. Ask yourself, “What do I want my practice to be known for and why?” In How are patient perspectives about your practice being shaped? What are the gaps and strengths in areas that are important to our patients? In this lesson we look at how patient perceptions are formed at key touch points in the primary care experience and how we as providers can elevate excellence in our practice. Learn key areas where our patients are influenced in their perceptions of their experience as well as the five domains that will be measured and reported. (Video Duration 11mins:50s)
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