About the Coming Soon
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This course is best for:
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Leaders
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Physicians
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Staff
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Anyone looking to improve healthcare communication
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Equip your leaders and staff with best practice tools and skills development (or reengagement) in Bedside Shift Report as an essential communication strategy to promote teamwork, safe transitions, and position the oncoming shift in the eyes of your patients.
Achieving a consistent and meaningful bedside shift report necessitates securing commitment and providing education to all leaders and staff. A well-executed bedside shift report not only enhances staff knowledge but also elevates the quality of care they provide. This lesson empowers you to effectively advocate for the significance of bedside shift reports within your care team, enabling the development of a structured plan with clear objectives to ensure the enduring success of this essential practice. (Video Duration 4mins:54s)
This course is specifically crafted to enhance the uniformity of bedside shift report knowledge and its practical application on a daily basis. It aims to create a unified approach within your caregiving team, minimizing discrepancies in bedside shift reporting practices. This, in turn, ensures that both patients and their families have a clear understanding of the new caregivers and can actively engage in comprehending the care plan. Through this lesson, you will acquire and be able to immediately implement a set of best practices to rejuvenate, enhance, or initiate bedside shift report practices. (Video Duration 3mins:23s)
This lesson delves deeply into the essential elements that underpin a successful Bedside Shift Report. When conducted effectively, Bedside Shift Reports become a valuable, real-time means of information exchange between shifts and facilitate open communication between healthcare providers, patients, and their families. Throughout this lesson, you will gain comprehensive insights and a step-by-step guide to conducting a meaningful and successful Bedside Shift Report. (Video duration 4mins: 12s)
A culture of “always” is possible today in healthcare. Every day we go to work with the earnest intent to provide excellent care for our patients and their families. The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a tool to achieve our goal. While what is measured on HCAHPS is likely what we would want for our loved ones, and everyone who wears a badge impacts HCAHPS performance, there is usually a disconnect in results. This course goes beyond understanding the data. You will learn how to drive change using skills to impact patient experience culture with practical, real world strategies you can immediately adopt.
Creating HCAHPS excellence in our organization requires a roadmap with guideposts to show us where we can improve. In this course discover why the “Always” culture is important and how it leads better outcomes across the organization. Learn how achieving “always, every time” is reflected in your HCAHPS survey results. (Video Duration: 10min:50s)
Understanding the why behind HCAHPS, how our patients are being surveyed and in what areas is key to knowing how best to leverage the “voice” of the patient through HCAHPS data survey results. Gain a firm foundation of HCAHPS in this fundamental micro learning. (Video Duration: 16min:32s)
Learn why the patient perspective is so important. Understanding patients’ perceptions of the healthcare experience vs our view will unlock actionable steps to improve your patient experiences of care. Discover six ways you can increase your ability to” walk” in your patient’s slippers, gown, or gurney. (Video Duration: 22min:08s)
Providing consistency in our care is crucial to achieving best outcomes related to quality to safety to financial and more. We must focus on the “always” experience with every encounter to develop a culture of excellence. Following the CARES model for highly reliable patient experiences will give us the actions steps behind our intent to serve with excellence. (Video Duration: 19min:06s)
Sometimes the biggest obstacle to improving is knowing where to start. In this very impactful and practical lesson you will be given a set of competencies and tools to support you in your work to improve HCAHPS in your organization. (Video Duration: 16min:54s)
The emergency department holds one of the most important transitions of care, ED to a unit. This one transition influences a patient’s perceptions in how we are doing in more than one HCAHPS domain. Grow in your knowledge of key drivers that impact your HCAHPS survey. (Video Duration: 6min:24s)
Building teams through internal coaches that are focused on creating an “always” culture by providing excellence patient experiences will escalate your successes with each of the HCAHPS survey domains. In this lesson learn about a HCAHPS Experience Guide can be a key resource in developing your internal coaches. 8:32(Video Duration: 8min:32s)
Discover what weight each question in this domain carries and how it influences each of the other questions. Success in this domain depends upon leadership communication and engagement with bedside care givers. Learn how this domain influences all of the domains in the HCAHPS survey. (Video Duration: 4min:23s)
This domain in the HCAHPS survey is where your patients rate their experience with all medical staff beginning in the emergency department and their hospital stay. Learn how you can create strategies with physician champions leading the way in impacting patient perceptions. Your HCHAPS Experience Guide is a great source to develop your strategies. (Video Duration: 8min:26s)
Gain tools and resources to create practical strategies to improve your patients’ ratings on the HCAHPS survey. Dive into the four questions patients use to rate on our responsiveness while staying in our hospital. Learn how patient perceptions may differ from our as providers and caregivers. (Video Duration: 5min:19s)
Using your HCAHPS Experience Guide, discover how leaders and staff can set patient expectations, narrate our work, and use patient rounding to gain real time feedback to make adjustments as needed. Grow in your knowledge of patient’s standard of expectations that guide their survey responses. (Video Duration: 6min:58s)
Deep dive into the two items on the HCAHPS survey effect your patients rating on how well they understand what we are saying when we give a new medication. This domain is critical to quality and patient experience outcomes. Learn ideas, strategies and techniques that will support your teams in excellent medication communication. (Video Duration: 5min:03s)
Use your HCAHPS Guide as a support in learning about every question in this HCAHPS domain and what the average ratings in this domain are nationally. Discover the risks of lack of adherence in discharge or transition instructions when leaving the hospital. Learn how to demonstrate the importance of medication communication, medical appointment follow up, and all of the instructions given. (Video Duration: 6min:35s)
Overall ratings reflect a patient’s perceptions while in your care over a multitude of touch points. Move from very good to excellent by using your HCAHPS Experience Guide to boost your organizations performance by an understanding of what specifically influences your patients overall rating. (Video Duration: 4min:28s)
Learn the key components to consistency and sustainability to improvement programs in any area- HCAHPS, Quality, Patient Experience, etc. Through a focus on 5 key steps, you can make a clear path to build momentum and sustain gains that maintain success in your organization. (Video Duration: 10min:31s)
Emotional intelligence is the differentiating skill in success. Many times smart people miss their potential because of low or underdeveloped emotional intelligence. This high impact HXAacademy Instructional course hones precisely on the skills of: Self Awareness, Self Management, Social Awareness and Relationship Management that can unlock leadership potential. Emotional Intelligence is one of the most foundational skills needed to engage employees, physicians, and patients as well as influence change and grow personally and professionally.
As a new or tenured leader, this course is designed to engage the continual learner in the foundational and differentiating skills of emotionally intelligent individuals. When leaders apply the key skills of emotional intelligence their individual and team effectiveness expands. Learn interpersonal strategies and key outcomes associated with emotional intelligence. (Video Duration: 13:03)
In our day-to-day demands as healthcare leaders we can miss subtle opportunities to grow our self-awareness and the impact we have on others. With self-awareness, we have the capacity for self-management- especially in stressful or tense situations (typical in any given day). Learn why personal competence for self awareness and management matters for you, common misperceptions, and daily habits to be more successful. (Video Duration: 15:50)
Learn how to understand the emotional make up of other people and how to manage and build the most effective relationships. Adopt key strategies to expand your social awareness in a way that grows trust, influences change, and cultivates mutual respect. These are essential components for building teams and creating healthy teamwork- which leads to the safest patient outcomes. (Video Duration: 15:21)
Mastering emotional intelligence requires daily diligence. This course will sharpen your toolset with a personalized competency assessment to keep you on track for continual growth, and 10-steps to adopt daily habits of emotionally intelligent leaders. (Video Duration: 13:19)
Ready to take your professional growth to the next level? Select and purchase your courses now. Organizations, contact us and let’s get started on a custom quote for your team.