Close

Healthcare Experience Foundation

Email Us Call Us
Review Cart Checkout →

Creating HCAHPS 2.0 Excellence

About the Course

The updated HCAHPS Survey presents a unique opportunity to not only create momentum and revitalize your patient experience initiatives but also provide valuable education and engagement of your leaders, staff, and physicians. HCAHPS is one of the most visible (and understandable) community performance metrics and drastically changed January 1, 2025. Equip your workforce to understand new accountabilities, serve as ambassadors, and deliver more consistent care experiences.

This course is best for:
  • Leaders
  • Physicians
  • Staff
  • Anyone looking to improve healthcare communication
Prepare your team to be successful with the new rigors of HCAHPS 2.0.  The updated HCAHPS Survey presents a unique opportunity to not only create momentum and revitalize your patient experience initiatives and also provide valuable education and engagement of your leaders, staff, and physicians. HCAHPS is one of the most visible (and understandable) community performance metrics and drastically changed on January 1, 2025. Equip your workforce to understand new accountabilities, serve as ambassadors, and deliver more consistent care experiences.
By the end of this 15-part course, you will be able to:
  1. Identify strategies to engage your team in Patient Experience and HCAHPS performance
  2. Provide training and development on key competencies that will improve service and quality
  3. Build Experience Domain specific action plans to influence performance
  4. Engage learners in strategies to build and broaden excellent patient experiences

Creating HCAHPS 2.0 Excellence

Purchase this course to gain access to 15 video lessons on HCAHPS 2.0. This one-time fee grants individual access to this course and supporting materials for 12 consecutive months from date of purchase.

 

Contact Us to Get Started

Other Courses

Senior Leader Rounding on Physicians and Providers

Senior Leader Rounding is an essential competency and process to foster organizational alignment and build trust between medical staff and senior leaders. When implemented consistently and effectively, this competency and process leads to improved physician and provider engagement, patient experience, and quality outcomes. It is a practice that can quickly mobilize the organization in achieving important goals and afford the senior team the opportunity to role model and clarify expectations. This HXA Instructional 3 video series will equip your executive team to expand competencies that build confident and trusting relationships with physicians and providers.

Primary Care – Patient Experience of Care Survey

With the launch of the Primary Care First (PCF) payment model, there is an urgency to reflect on and evaluate where we, in clinical practices, stand in our delivery of excellent, “always” patient care experiences. In this 12-video lesson course you will be equipped to take the PCF patient experience survey through your patients’ perspective, identify the 5 specific domains that will be reported and gain knowledge to improve where you find gaps.

CARES™

CARES™ provides a framework of key communication skills and behaviors for delivering excellent patient experiences, every time.

Ready to get started?

Ready to take your professional growth to the next level? Select and purchase your courses now. Organizations, contact us and let’s get started on a custom quote for your team.

Browse Courses Custom Quote