About the Course

The Diversity, Equity, and Inclusion course is designed to equip leaders, staff, nurses, clinicians, and physicians with knowledge and strategies to interpersonally grow and meet the demands of today’s healthcare environment.

Learners who participate in this program will develop the ability to be a more inclusive leader. This course will help the learner foster an environment where all individuals feel valued and respected.

This course is best for:

• Leaders

• Physicians

• Staff

• Anyone looking to improve healthcare communication

This transformative course is designed to equip leaders, staff, nurses, clinicians, and physicians with the essential knowledge and strategies needed to excel in today's ever-evolving healthcare environment. By focusing on the most pressing and immediate strategies, this program elevates inclusion and belonging as fundamental pillars of leadership success. At the core of every organization's mission, vision, and values lies a deep commitment to compassionate care delivered within a psychologically safe environment. However, the reality is that disengagement rates are on the rise, quality outcomes are becoming concerning, and incidents of incivility are undermining our ability to provide exceptional patient care to each and every individual. This course addresses these critical issues head-on by implementing proven methods that foster the development of indispensable leadership skills.

By the end of this course, you will be able to:

• Recognize and understand the baseline concepts of Diversity, Equity and Inclusion
• Apply /cultural humility practices to create better patient and interpersonal relationships that lead to improve care

• Describe practices for inclusive environments and strategies to combat incivility
• Explore and apply principles of inclusive leadership

• Lessons:

• 

  Lesson 1

  What is DEI/JDEI

  In this foundational DEI lesson, the learner will expand knowledge of responsibilities of the individual and communities to grow awareness and practice of the importance of DEI. Through applied case studies participants will understand key definitions and create a framework for interpersonal growth in DEI. (Video duration 21mins: 30s)

• 

  Lesson 2

  Cultural Humility

  Understanding the impact of culture on healthcare interactions is fundamental in building a environment of inclusivity. This lesson focuses on ways cultural humility can support the practice of medicine through review of case studies and principles of inclusive leadership. (Video duration 20mins: 40s)

• 

  Lesson 3

  Emotional Intelligence

  In this lesson, participants learn how emotional intelligence is the foundation for DEI. Learners will develop personal competencies for self-awareness and management and social awareness through empathy and relationship management. Learners walk away with practical steps to expand emotional. (Video Duration 27mins:38s)

• 

  Lesson 4

  Implicit Bias

  This lesson will provide a comprehensive understanding of bias and its impact on various aspects of healthcare and teamwork. Participants will begin by defining and understanding the different types of bias, with a specific focus on implicit bias. The lesson will then delve into exploring how implicit bias can affect patient care and team interactions. Lastly, participants will learn and employ effective strategies to overcome bias, fostering an environment of trust and collaboration. (Video Duration 12mins: 02s)

• 

  Lesson 5

  Creating Civility and Belonging

  Creating a culture of civility and belonging is essential to the success of healthcare teams and organizations. In this lesson participants explore the impact of incivility in healthcare interactions and understand microaggressions and how to address them. (Video Duration 23mins:15s)

• 

  Lesson 6

  Inclusive Leadership

  This lesson covers the attributes of inclusive leaders. Participants will learn through application and reflection, exploring trust-building, collaboration, and diversity in leadership. We will discuss how these leaders connect with their teams, promote open communication, and create a valued environment. (Video Duration 12mins:56s)

• 

  Lesson 7

  LGBTQIA Plus

  This lesson is designed to enhance understanding of LGBTQIA+ terminology, apply DEI principles to improve patient care, and address community barriers. Participants will learn to provide patient-centered care and build relationships and grow comfort with transgender patients. The program equips healthcare providers with tools for compassionate and inclusive care. (Video Duration 40mins:23s)